A Returned Goods Authorization (RGA) must be obtained prior to the return of any merchandise.
Upon receipt of goods and inspection by a PCS representative, credit will be issued to the customer's account provided the parts are unused and in re-sellable condition as determined by PCS in their sole discretion. All products manufactured to customer specifications are non-returnable. All cut-to-length products (wear plate, hose, etc.) are non-returnable. All discontinued items are non-returnable. All date inserts products are subject to review and approval before any return will be accepted. All associated freight costs are the responsibility of the customer, unless otherwise agreed upon in advance.
There is no restocking charges associated with standard items returned to PCS within 30 days of invoicing with an RGA. Items returned 30 days after invoicing will incur a 10% restocking fee. There is a 10% restocking fee on all returned Standard Mold Bases regardless of invoice date and must be accompanied with an RGA. Returned Standard Mold Bases must arrive to PCS in re-sellable condition. PCS reserves the right to pass on to the customer any restocking charge issued by an original manufacturer.
To initiate a Returned Goods Authorization (RGA):
1. Contact PCS
2. Provide the following information:
- PCS Company sales order number
- Your purchase order number
- Quantity and part number(s) to be returned
- Reason for return
3. Return products to the following address:
Fraser, MI. 48026
Attn: Return Goods RGA#